1. Introduction and Acceptance
Welcome to SitesTrades.com.au ("we," "our," "us," or "the Platform"), operated by SitesTrades Pty Ltd, a company registered in New South Wales, Australia. These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and related services (collectively, "the Service").
By accessing or using SitesTrades.com.au, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access or use our Service.
These Terms constitute a legally binding agreement between you and SitesTrades Pty Ltd. We reserve the right to modify these Terms at any time, with changes becoming effective immediately upon posting to our website.
2. Definitions
"Customer" - Any individual or entity seeking trade services through our Platform.
"Service Provider" - Licensed tradespeople, contractors, and service professionals who offer services through our Platform.
"Platform" - The SitesTrades.com.au website, mobile applications, and all related services.
"Quote" - A formal estimate provided by a Service Provider to a Customer for specific work or services.
"Job" - Any trade service, repair, maintenance, or construction work requested through our Platform.
3. Platform Services
SitesTrades.com.au operates as an online marketplace connecting Customers with qualified Service Providers across Australia. Our services include:
Important:SitesTrades.com.au is an intermediary platform only. We do not directly provide trade services, employ Service Providers, or guarantee the quality of work performed.
4. User Registration and Accounts
4.1 Account Creation
To access certain features of our Platform, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4.2 Eligibility Requirements
4.3 Account Verification
We reserve the right to verify user information, including but not limited to identity verification, license validation for Service Providers, and insurance coverage confirmation. Accounts may be suspended pending verification.
5. Service Provider Obligations
5.1 Licensing and Insurance
Service Providers must maintain all required licenses, certifications, and insurance coverage for their trade. This includes:
5.2 Service Standards
Service Providers agree to:
5.3 Quote Requirements
All quotes provided through the Platform must include:
6. Customer Obligations
6.1 Accurate Information
Customers must provide accurate and complete information when requesting quotes, including:
6.2 Payment Obligations
Customers agree to pay for services according to agreed terms with Service Providers. Payment disputes must be resolved directly with the Service Provider or through our dispute resolution process.
6.3 Site Access and Safety
Customers must provide safe and reasonable access to work sites and inform Service Providers of any known hazards or special requirements.
7. Payment and Fees
7.1 Platform Fees
SitesTrades.com.au may charge fees for certain services, including:
7.2 Payment Processing
Where we facilitate payments, we use secure third-party payment processors. All payments are subject to our payment processor's terms and conditions.
7.3 Refunds and Disputes
Refund eligibility depends on the specific circumstances and our dispute resolution process. Platform fees are generally non-refundable except as required by Australian Consumer Law.
8. Liability and Warranties
8.1 Platform Limitations
Important Disclaimer: SitesTrades.com.au provides a platform service only. We do not:
8.2 User Responsibility
Users acknowledge that interactions with Service Providers or Customers are at their own risk. We recommend all users:
8.3 Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim related to the Platform shall not exceed the amount paid by the user for Platform services in the 12 months preceding the claim.
9. Australian Consumer Law Compliance
9.1 Consumer Guarantees
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, or other right or remedy under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.
9.2 Service Provider Obligations
Service Providers acknowledge their obligations under Australian Consumer Law, including providing services with due care and skill, and meeting any express warranties made to Customers.
9.3 Dispute Resolution
For disputes that cannot be resolved directly between users, we provide access to alternative dispute resolution mechanisms consistent with Australian consumer protection laws.
10. Privacy and Data Protection
10.1 Privacy Policy
Your privacy is important to us. Our Privacy Policy, which forms part of these Terms, explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth).
10.2 Data Collection and Use
We collect and use personal information to:
10.3 Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, modification, disclosure, or destruction.
10.4 Customer Information Sharing
Important Notice: Information Sharing with Service Providers
By using SitesTrades.com.au and requesting quotes or services, you expressly consent to us sharing your contact information with registered companies and tradespeople on our platform.
This includes:
Purpose of Information Sharing:
This information sharing is essential for the operation of our marketplace platform. Service Providers are bound by their own privacy obligations and professional standards regarding the use of your personal information.
11. Intellectual Property
11.1 Platform Rights
All intellectual property rights in the Platform, including trademarks, copyrights, and proprietary technology, remain the property of SitesTrades Pty Ltd or our licensors.
11.2 User Content
By submitting content to our Platform (including reviews, photos, and job descriptions), you grant us a non-exclusive, royalty-free license to use, display, and distribute such content for Platform operations.
11.3 Prohibited Use
Users may not copy, modify, distribute, or create derivative works from our Platform content without explicit written permission.
12. Account Termination
12.1 Termination by Users
Users may terminate their accounts at any time by contacting our support team. Termination does not relieve users of obligations incurred prior to termination.
12.2 Termination by Platform
We may suspend or terminate accounts for:
12.3 Effect of Termination
Upon termination, users lose access to Platform services, but obligations and liabilities incurred prior to termination remain in effect.
13. Dispute Resolution
13.1 Internal Resolution
We encourage users to first attempt to resolve disputes directly. Our customer support team is available to facilitate communication and mediation between parties.
13.2 Formal Dispute Process
For unresolved disputes, we provide access to:
13.3 Legal Proceedings
These Terms are governed by the laws of New South Wales, Australia. Any legal proceedings must be commenced in the courts of New South Wales.
14. General Provisions
14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between users and SitesTrades.com.au.
14.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
14.3 Amendments
We reserve the right to modify these Terms at any time. Continued use of the Platform after modifications constitutes acceptance of the updated Terms.
14.4 Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.
15. Contact Information
For questions about these Terms and Conditions or our services, please contact us:
SitesTrades Pty Ltd
Sydney, New South Wales, Australia
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM AEST
Last Updated: December 2024
Version: 1.1
These Terms and Conditions are compliant with Australian law including the Australian Consumer Law, Privacy Act 1988, and Competition and Consumer Act 2010.
Australian Consumer Law Protected
Privacy Act 1988 Compliant
