Privacy Policy

1. Introduction

SiteTrades ("we", "our", or "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email, phone number, address)
• Business information (company name, ABN, trade licenses)
• Financial information (payment details, invoicing information)
• Professional qualifications and certifications
• User account information and preferences
• Communication records and correspondence

Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Collect Information

We collect personal information through:

• Direct interactions when you register, use our services, or contact us
• Automated technologies as you navigate our website
• Third parties such as business partners or service providers
• Public sources where legally permitted

4. How We Use Your Information

We use your personal information for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about our services
• Verifying your identity and credentials
• Compliance with legal obligations
• Marketing and promotional activities (with your consent)
• Analytics and service optimisation

5. Disclosure of Information

We may disclose your personal information to:

• Service providers and contractors who assist in our operations
• Other users of our platform (as necessary for service delivery)
• Government agencies and regulatory bodies when required by law
• Professional advisors (lawyers, accountants, auditors)
• Third parties with your explicit consent

Overseas Disclosure

We may disclose personal information to overseas recipients, including cloud service providers. We will take reasonable steps to ensure overseas recipients comply with Australian privacy laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on privacy and security practices
• Secure disposal of personal information when no longer needed

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Complaint: Lodge a complaint about our handling of your personal information
• Opt-out: Unsubscribe from marketing communications

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account information: Until account deletion plus 7 years for legal compliance
• Transaction records: 7 years as required by Australian tax law
• Marketing communications: Until you unsubscribe
• Technical logs: 12 months unless required for security investigations

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Essential cookies are necessary for website functionality and cannot be disabled.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Information

Privacy Officer

SiteTrades Privacy Officer

Email: privacy@sitetrades.com.au

Complaints

If you have a complaint about our handling of your personal information, please contact us first at info@sitetrades.com.au

We will look into your complaint and try to fix any issues related to how we handle your personal information within 20 days, in line with Australian Privacy laws. If you're not happy with the result, you can ask an independent body, like the Office of the Information Commissioner, to investigate.