SiteTrades Pty. Ltd. - Website Terms and Conditions

1. Introduction Welcome to www.sitetrades.com.au  ("we", "our", "us"). These Terms and Conditions govern your use of our online platform, which facilitates connections between customers and service providers. By accessing or using our website, you agree to abide by these terms. If you do not agree, please refrain from using our platform.

2. Definitions

• "User" refers to any individual or entity accessing or using our website.
• "Service Provider" refers to individuals or businesses offering services through our platform.
• "Customer" refers to users seeking and engaging service providers.
• "Content" includes any information, materials, reviews, or media uploaded or shared on the website.

3. User Accounts and Eligibility 3.1 Users must be at least 18 years old to register and use our platform. 3.2 Users must provide truthful, accurate, and up-to-date information during registration and maintain its accuracy. 3.3 Users are responsible for safeguarding their login credentials and account activity. 3.4 We reserve the right to suspend or terminate accounts if we detect fraudulent activity, policy violations, or misuse.

4. Platform Usage and Responsibilities 4.1 Our platform acts as a marketplace connecting Customers and Service Providers but does not directly provide any services. 4.2 Customers and Service Providers must independently negotiate service terms, pricing, and project scope. 4.3 Users must comply with all applicable Australian laws, including consumer protection and fair trading regulations. 4.4 Service Providers are responsible for obtaining and maintaining required licenses, permits, and insurance. 4.5 Users must conduct themselves professionally and ethically while using the platform.

5. Payments and Fees 5.1 We may charge fees for certain features or transactions as specified on our website. 5.2 Customers and Service Providers are responsible for arranging and processing payments unless facilitated by our payment system. 5.3 We are not liable for any disputes related to payments but may provide assistance in resolving conflicts when feasible.

6. Cancellations and Refunds 6.1 Service Providers establish their own cancellation and refund policies, which Customers should review before engagement. 6.2 We do not provide direct refunds unless mandated by Australian Consumer Law. 6.3 Disputes over cancellations and refunds should be resolved between Customers and Service Providers.

7. Dispute Resolution 7.1 Users should attempt to resolve disputes directly before seeking external intervention. 7.2 If necessary, mediation or legal action may be pursued under Australian law. 7.3 While we are not responsible for disputes, we may offer dispute resolution assistance at our discretion.

8. Content Ownership and Intellectual Property 8.1 Users retain ownership of the content they upload but grant us a non-exclusive license to use, display, and distribute it on our platform. 8.2 Users must not post false, misleading, unlawful, or offensive content. 8.3 We reserve the right to remove content that violates our policies or Australian law.

9. Limitation of Liability 9.1 We do not guarantee the accuracy, reliability, or quality of services provided by Service Providers. 9.2 We are not responsible for any damages, losses, or disputes arising from agreements between Customers and Service Providers. 9.3 Our liability is limited to the fullest extent permitted under Australian Consumer Law.

10. Privacy and Data Protection 10.1 We collect, store, and process personal information in accordance with our Privacy Policy. 10.2 By using our platform, Users consent to our data collection and processing practices. 10.3 While we implement security measures to protect data, we cannot guarantee absolute data security.

11. Termination and Suspension 11.1 We reserve the right to suspend or terminate accounts for policy violations, fraudulent activity, or legal non-compliance. 11.2 Users may deactivate or delete their accounts at any time by following our account closure procedures.

12. Governing Law 12.1 These Terms and Conditions are governed by the laws of Australia. 12.2 Any legal disputes will be subject to the exclusive jurisdiction of Australian courts.

13. Amendments 13.1 We may update these Terms and Conditions periodically to reflect business, legal, or regulatory changes. 13.2 Users will be notified of significant modifications, and continued use of our platform constitutes acceptance of the revised terms.

14. Contact Us If you have any questions or concerns regarding these Terms and Conditions, please contact us at  info@sitetrades.com.au